Returns & Exchanges
Last Updated: [Insert Date]
Thank you for shopping at Novastride.Store. I want to ensure you are happy with your purchase. This policy outlines the rules and processes for returns and refunds. Please read it carefully.
1. Return Eligibility
You can request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging .
The return request is submitted within 30 days of the delivery date .
The product is defective, damaged upon arrival, or incorrect (different from what you ordered) .
Non-returnable items:
Customized or personalized goods .
Digital products (e.g., software, e-books) .
Items marked as final sale or clearance .
2. The Return Process
To start a return, please follow these steps:
Contact Me: Email me at support@novastride.store with your order number and the reason for the return. If the item is damaged or incorrect, photos are very helpful .
Receive Instructions: I will review your request and, if approved, provide you with a return address and any specific instructions.
Ship the Item: Please ship the item back to the address I provide. I recommend using a trackable shipping service for your peace of mind, as you are responsible for the item until it reaches me .
3. Refunds
Once I receive and inspect the returned item:
Approved Refunds: Will be issued to your original payment method.
Processing Time: Please allow up to 5-7 business days for the refund to process and appear in your account after approval, depending on your bank or payment provider .
Deductions: Refunds will typically be for the purchase price. Unless the return is due to my error (e.g., wrong item sent), original shipping costs are non-refundable, and return shipping costs are the customer’s responsibility .
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
Items returned after the 30-day return window.
Items damaged due to customer misuse or not in their original condition .
Any non-returnable item listed above.
Return shipping costs (unless the return is due to my error).
5. Exchanges
I primarily process refunds. If you need an exchange for a defective or incorrect item, please contact me, and I will do my best to accommodate your request, subject to product availability.
6. Questions and Contact
If you have any questions about this policy or your order, please don’t hesitate to reach out.
Novastride.Store
Email: support@novastride.store
Address: 800 GREENCREST DR APT 20, SHIPPENVILLE, PA 16254
Phone: +1 931-584-3684
