Shipping Policy
Last Updated: [Insert Date]
This Shipping Policy outlines the handling, timelines, and costs associated with the shipment of orders placed on novastride.store. By purchasing from this store, you agree to the terms below.
1. Order Processing Time
Please allow 1-3 business days for me to process and prepare your order for shipment. This time is needed to ensure your items are carefully packaged. Orders are not shipped on weekends or US federal holidays .
2. Shipping Destinations
I currently ship within the United States. For international shipping inquiries, please contact me at support@novastride.store before placing your order to check availability and costs .
3. Shipping Methods and Carriers
Within the US, I primarily ship via reliable carriers like USPS, UPS, or FedEx. The specific method used will depend on the package size, weight, and your location to balance cost and efficiency .
4. Shipping Costs
Calculated Shipping: Shipping costs are calculated automatically at checkout based on your shipping address, the products you order, and their weight.
Free Shipping: I may offer free standard shipping on orders over a certain amount. Please check the website for any active promotions .
5. Delivery Times
Once your order is shipped, the typical delivery estimates within the continental US are 3-7 business days. Please note these are estimates provided by the carriers and are not guaranteed. Delivery times may be longer during holidays or due to unforeseen carrier delays .
6. International Orders (If Applicable)
For orders shipped outside the United States:
Delivery Times: Please expect longer delivery times, which can vary significantly by destination .
Customs and Import Duties: You, as the customer, are solely responsible for paying any applicable customs duties, taxes, or import fees imposed by your country. These fees are not included in the product price or shipping cost and are determined by your local government .
7. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website to monitor your package’s journey.
8. Shipping Issues: Loss, Damage, or Delay
Lost or Stolen Packages: If a tracking number shows delivered but you have not received your package, please first check with your local post office or household members. I am not liable for packages marked “delivered” by the carrier. However, I will do my best to assist you in resolving the issue with the shipping carrier .
Damaged Packages: If your order arrives damaged, please contact me immediately at support@novastride.store with photos of the damaged product and packaging. This will help me file a claim with the carrier and resolve the issue for you.
Shipping Delays: I do not guarantee delivery dates and am not responsible for delays caused by carriers, weather, customs, or other events beyond my control (force majeure) .
9. Returns and Exchanges
Please refer to the separate Return & Refund Policy on the website. In general, return shipping costs for non-defective items are the responsibility of the customer .
10. Changes to This Policy
I reserve the right to update this Shipping Policy at any time. The most current version will always be posted on this page with the updated “Last Updated” date.
11. Contact Me
If you have any questions about shipping that were not answered here, please feel free to reach out.
Novastride.Store
Email: support@novastride.store
Address: 800 GREENCREST DR APT 20, SHIPPENVILLE, PA 16254
Phone: +1 931-584-3684
